Privacy Policy
Last updated:11.06.26
This privacy policy explains how YOYO YARD collects, uses and protects personal information when you visit our website, contact us, make an enquiry, book an event or service, sign up to receive updates, or otherwise interact with us online.
We are committed to handling personal information responsibly, transparently and in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
1. Who we are
YOYO YARD is a UK-based business.
Website: https://www.yoyoyard.co.uk/
Email: hello@yoyoyard.co.uk
For the purposes of data protection law, YOYO YARD is the “controller” of the personal information we collect and use through this website.
If you have any questions about this privacy policy or how we use your information, please contact us at:
Email:hello@yoyoyard.co.uk
2. The personal information we collect
We may collect personal information in the following ways.
Information you provide to us
When you contact us, complete a form, make an enquiry, book a place, sign up for updates or communicate with us, we may collect:

• your name

• email address

• phone number

• booking or enquiry details

• information about the event, activity or service you are interested in

• details you choose to include in messages to us

• payment or billing information, where relevant

• parent, guardian or emergency contact details, where relevant to an event or booking

• child participant information, where needed to manage a booking safely and appropriately

Please only provide information that is accurate and relevant to your enquiry or booking.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:

• IP address

• browser type and version

• device type

• operating system

• approximate location based on IP address

• pages visited

• time spent on the website

• referral source

• interactions with website features

• cookie and consent preferences

This information helps us understand how people use the website, keep it secure and improve the user experience.
Information from third-party services
We may receive information from third-party platforms used to operate the website and manage enquiries, bookings, payments, analytics or communications. These may include, where relevant:

• Wix

• booking or event management platforms

• payment providers

• email marketing platforms

• analytics tools

• social media platforms

• embedded content providers

3. How we use your personal information
We use personal information to:

• respond to enquiries

• manage bookings, event registrations or service requests

• provide information about YOYO YARD activities, services or events

• communicate with you before, during and after a booking

• process payments, invoices or refunds, where relevant

• manage attendance, participant information and safeguarding-related practicalities where appropriate

• send updates or marketing communications where permitted

• improve our website, services and customer experience

• monitor website performance and security

• understand how visitors use our website

• keep appropriate business, tax and accounting records

• comply with legal, regulatory or safeguarding obligations

• protect YOYO YARD, our website users and our services from misuse, fraud or security risks

4. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases.
Contract
We may use your information where it is necessary to provide a service you have requested, manage a booking, respond to a service enquiry, process a payment or take steps before entering into a contract with you.
Legitimate interests
We may use your information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, improving our services, managing customer relationships, keeping business records, protecting website security and understanding how our website is used.
Consent
We may rely on consent where you have actively agreed to something, such as receiving certain marketing communications or allowing non-essential cookies.
You can withdraw your consent at any time.
Legal obligation
We may use your information where we need to comply with a legal obligation, such as tax, accounting, regulatory, health and safety, safeguarding or record-keeping requirements.
Vital interests
In rare cases, we may use personal information where it is necessary to protect someone’s vital interests, for example in an emergency.
5. Children’s information
Some YOYO YARD activities, events or services may involve children. Where this applies, we may need to collect limited information about a child in order to manage a booking safely and appropriately.
This may include:

• the child’s name

• age or date of birth

• relevant medical, allergy, access or support information

• parent or guardian contact details

• emergency contact details

• booking or attendance information

We only collect children’s information where necessary and proportionate. We use this information to manage bookings, provide appropriate care, support safety, respond to emergencies and meet any relevant legal or safeguarding responsibilities.
Parents or guardians should make sure that any information provided is accurate and up to date.
6. Special category information
In some cases, we may collect limited special category information, such as health, allergy, medical, access or support needs, where this is necessary to provide a safe and appropriate service.
Where we collect this type of information, we will only use it for the purpose for which it was provided, such as managing participation, supporting accessibility, responding to an emergency or meeting safeguarding, health and safety or legal responsibilities.
7. Marketing communications
We may send marketing communications about YOYO YARD activities, events, services, updates or offers where you have opted in or where we are otherwise permitted to do so by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email, where available, or by contacting us at:
Email: hello@yoyoyard.co.uk
We do not sell personal information to third parties for marketing purposes.
8. Cookies and similar technologies
Our website is built using Wix and may use cookies and similar technologies.
Cookies are small files placed on your device when you visit a website. Some cookies are essential for the website to work properly. Others may be used for analytics, preferences, functionality or marketing.
Our website may use:

• essential cookies needed for website functionality, security and basic performance

• analytics cookies to understand how visitors use the website

• preference cookies to remember choices you make

• marketing cookies to support advertising, measurement or social media features, where enabled

Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences using the cookie banner or privacy settings available on the website. You can also control cookies through your browser settings.
For more information, please see our Cookie Policy: [Insert link to Cookie Policy, if separate].
9. Wix and website hosting
Our website is hosted and managed using Wix. Wix may process website visitor information on our behalf as part of providing website hosting, security, forms, analytics, performance and related website services.
Wix may also set cookies or collect technical information required for the website to function securely and effectively.
You can read more about Wix’s privacy practices through Wix’s own privacy information.
10. Booking and payment platforms
If you make a booking, register for an event or make a payment through a third-party booking or payment platform, that platform may process your personal information in accordance with its own privacy policy.
This may include:

• booking details

• contact details

• payment details

• transaction records

• attendance or registration information

YOYO YARD does not usually store full payment card details directly. Payment details are normally processed securely by the relevant payment provider.
11. Embedded content and external links
Our website may include links to, or embedded content from, third-party websites and platforms. This could include booking pages, maps, videos, social media content or payment pages.
Third-party websites may collect information about you, use cookies or track your interaction with their content. We are not responsible for the privacy practices of third-party websites.
We recommend reading the privacy policies of any external websites or platforms you use.
12. Who we share your personal information with
We may share personal information with trusted third parties where necessary to operate our business, provide services or meet legal obligations.
These may include:

• Wix and website service providers

• booking and event management platforms

• payment processors

• email marketing platforms

• analytics providers

• IT, hosting and security providers

• professional advisers, such as accountants or legal advisers

• insurers

• regulators, public authorities or safeguarding bodies, where required

• emergency services, where necessary

We only share personal information where there is a valid reason to do so.
13. International transfers
Some of the services we use may process personal information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps to ensure it is protected in accordance with UK data protection law. This may include using recognised safeguards such as adequacy regulations, standard contractual clauses or equivalent protections.
14. How long we keep personal information
We only keep personal information for as long as necessary for the purposes described in this policy.
As a guide:

• general enquiries may be kept for up to 24 months

• booking and attendance records may be kept for up to 6 years where needed for business, insurance, safeguarding, tax or legal reasons

• financial and accounting records are usually kept for at least 6 years

• marketing subscription records are kept until you unsubscribe or withdraw consent

• cookie consent records may be kept for a reasonable period to demonstrate compliance

• website analytics information may be retained in line with the settings of the analytics platform used

We may keep information for longer where necessary to establish, exercise or defend legal claims, comply with legal obligations, resolve disputes, or meet safeguarding, insurance or regulatory requirements.
When we no longer need personal information, we will securely delete it, anonymise it or archive it appropriately.
15. How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:

• secure website hosting through Wix

• password-protected systems

• access controls

• secure third-party platforms

• limiting access to personal information

• keeping software and systems updated

• using secure payment providers

• appropriate internal procedures for handling personal information

No online service can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.
16. Your data protection rights
Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

• access the personal information we hold about you

• ask us to correct inaccurate or incomplete information

• ask us to delete your personal information

• ask us to restrict how we use your information

• object to certain uses of your information

• withdraw consent where we rely on consent

• request a copy of your information in a portable format

• complain to the Information Commissioner’s Office

To exercise your rights, contact us at:
Email: [Insert contact email]
We may need to verify your identity before responding to your request.
17. Complaints
If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 1113
18. Changes to this privacy policy
We may update this privacy policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. We recommend checking this page occasionally to stay informed about how we use personal information.
19. Contact us
If you have any questions about this privacy policy or how YOYO YARD handles personal information, please contact us:
YOYO YARD
Website: https://www.yoyoyard.co.uk/
Email:hello@yoyoyard.co.uk